Anti-Spam Policy

Last Updated: March 15, 2024

Meroladuk ("we," "us," or "our") is committed to maintaining a communication environment free from unsolicited, deceptive, or abusive messaging. This Anti-Spam Policy applies to all users of our platform at meroladuk.biz and governs all electronic communications sent through or in connection with our services.

1. Scope of This Policy

This policy applies to:

All email communications sent through our platform or on our behalf. All messages transmitted via our messaging, notification, or outreach features. All third parties who access our services to conduct communications campaigns. All automated or bulk communications initiated through our systems.

By using our services, you agree to comply with this policy in full. Violation of this policy may result in immediate suspension or termination of your account.

2. Definitions

2.1 Spam

Spam refers to any unsolicited, bulk, or indiscriminate electronic communication sent to recipients who have not given clear, informed, and verifiable consent to receive such messages. This includes but is not limited to commercial advertisements, promotional content, phishing attempts, and misleading communications.

2.2 Consent

Consent means a freely given, specific, informed, and unambiguous indication by the recipient that they agree to receive electronic communications from a named sender. Consent must be obtained prior to sending and must be documented and verifiable.

2.3 Transactional Message

A transactional message is a communication that facilitates or confirms a transaction or service action already initiated by the recipient, such as account confirmations, password resets, purchase receipts, or service notifications.

3. Prohibited Conduct

Users of our services are strictly prohibited from:

Sending unsolicited bulk messages to any individuals or groups who have not opted in to receive communications from the sender.

Harvesting contact information from public sources, third-party databases, or scraped data for the purpose of sending commercial messages without verifiable consent.

Using deceptive subject lines, sender names, or headers that misrepresent the origin, content, or intent of a message.

Disguising the commercial nature of a message or omitting required sender identification.

Sending messages after opt-out — once a recipient has unsubscribed or withdrawn consent, no further marketing communications may be sent to that individual.

Relaying messages through unauthorized third-party servers or using open relays, proxies, or other techniques to obscure message origin.

Transmitting malicious content including phishing links, malware, fraudulent offers, or deceptive content of any kind.

Circumventing platform filters or technical measures designed to enforce this policy.

4. Required Practices for Permitted Communications

4.1 Consent Documentation

All marketing or promotional messages must be based on documented, verifiable consent. Consent obtained through pre-ticked boxes, bundled agreements, or deceptive means is not valid under this policy.

4.2 Clear Identification

Every permitted commercial communication must clearly identify the sender, including the sender's legal name and a valid contact address. The use of anonymous or misleading sender identities is prohibited.

4.3 Unsubscribe Mechanism

All marketing messages must include a clear, functional, and easy-to-use mechanism for recipients to withdraw consent and opt out of future communications. Opt-out requests must be honoured within a reasonable timeframe not exceeding ten (10) business days.

4.4 Accurate Subject Lines

Subject lines and message previews must accurately reflect the content of the message. Misleading subject lines intended to manipulate open rates or deceive recipients are forbidden.

4.5 Transactional vs. Marketing Distinctions

Transactional messages must not contain promotional content that is disproportionate to the transactional purpose of the message. Embedding marketing material within transactional messages to circumvent consent requirements is prohibited.

5. Our Internal Practices

We apply the same standards to all communications we send on behalf of our platform:

We send marketing communications only to individuals who have actively opted in. Every marketing message we send includes a functioning unsubscribe link. We honour all unsubscribe requests promptly. We maintain records of consent for all marketing recipients. We do not sell, rent, or share contact information with third parties for the purpose of unsolicited outreach. Our transactional messages are limited to information directly relevant to user account activity.

6. Monitoring and Enforcement

We reserve the right to monitor communications sent through our platform to detect potential violations of this policy. Upon identifying a suspected violation, we may take any of the following actions:

Severity Level	Example Violation	Potential Action
Minor	Missing unsubscribe link	Warning and required correction
Moderate	Sending to non-consenting recipients	Temporary account suspension
Severe	Bulk spam, phishing, or malware distribution	Permanent account termination

We cooperate fully with relevant regulatory bodies, internet service providers, and law enforcement agencies when investigating spam-related complaints or violations.

7. Reporting Spam

If you believe you have received unsolicited or abusive communications originating from our platform, or if you have identified a user in violation of this policy, please contact us immediately:

Email: [email protected]
Phone: +1 514 593 3588
Address: 215 Wharncliffe Rd N, London, ON N6H 2B6, Canada

Please include as much detail as possible in your report, including the full message headers, the content of the message, and the date and time it was received. We treat all reports seriously and will investigate within a reasonable timeframe.

8. Third-Party Integrations

Our platform may integrate with third-party email service providers, marketing tools, or communication APIs. Users are responsible for ensuring that their use of any third-party service in conjunction with our platform complies with this policy and the applicable terms of those third-party providers.

We do not accept responsibility for spam or policy violations originating from third-party tools used independently by our users, but we will cooperate with investigations involving our platform's role in any such communications.

9. Policy Updates

We may update this Anti-Spam Policy periodically to reflect changes in applicable standards, platform functionality, or legal guidance. The date at the top of this page indicates when the policy was last revised. Continued use of our services following any update constitutes acceptance of the revised terms.

We encourage all users to review this policy regularly to remain informed of their obligations.

10. Contact

For questions, concerns, or requests related to this Anti-Spam Policy, please reach out through any of the following channels:

Email: [email protected]
WhatsApp: https://wa.me/15145933588
Telegram: https://t.me/+15145933588
Signal: https://signal.me/#p/+15145933588
Website: meroladuk.biz